SHIPPING RATES

All shipping rates are shown in New Zealand dollars (NZD). They include insurance, packaging & handling, and postage.

New Zealand

NZ Couriers (Tracked) 3-5 Working Days, $10

International

All items are sent via tracked international courier with DHL and take 5-10 Working Days 

Zone A: Australia - International Courier $35.00

Zone B: South Pacific - International Courier $55.00

Zone C: East Asia & North America - International Courier $55.00

Zone D: UK & Europe - International Courier $55.00

Zone E: Rest of World - International Courier $55.00

Important note for international orders:

You may be subject to import duties and taxes levied by your country or other overseas authority once a shipment reaches your country. We are not responsible for these costs and they are not included in the shipping cost.

You may also be required to pay additional charges for customs clearance. You should contact your local customs office for further information on applicable duties, taxes, restrictions and fees.

RETURNS AND EXCHANGES

If for any reason you are not satisfied with your purchase, please email Waewae Pounamu General Manager amanda@ngatiwaewae.org.nz within 5 working days on receipt of goods. We are more than happy to offer an exchange of equivalent value. Please return the goods together with your receipt within 30 days of receipt.  Delivery and handling charges are not refundable.

We don't not hold any responsibility for any item/items damaged or broken after you have received your order. We are only held accountable if your item/items are damaged or broken in transit.  

Please address your package to: Waewae Pounamu, 39 Weld Street, Hokitika, 7810

For your protection, we strongly recommend that you return your order with an insured mail service and keep the receipt for your records.

Waewae Pounamu is not responsible for lost return shipments.